FAQ

Frequently asked questions

All the answers to the questions professionals ask before becoming partners.

General

Who is the solution for?

For wellness and support professionals: coaches, numerologists, astrologers, complementary approach practitioners, and any professional whose business is compatible with this offer.

In which countries can I sell the reports?

Commercial availability depends on the countries you target, the languages offered, and the regulations applicable to your business. Your customers' country of residence is separate from the country where your company is registered. The latter determines your eligibility for automatic commission payouts.

In which country must my company be registered to become a partner?

To receive your commissions automatically, your company must be registered in one of the [NOMBRE_PAYS_COMPATIBLES] countries currently supported for automatic payouts through Stripe Connect:

[LISTE_PAYS_COMPATIBLES]

This list may change as Stripe Connect expands its coverage. The required documents correspond to the official business registry of the selected country.

Do my clients see [NOM DE MARQUE]?

No. The entire experience — presentation, ordering, emails, delivery — is displayed under your own brand.

Do I need to know about numerology?

No, it's not necessary. The reports are generated automatically from your clients' birth data.

Can I test the solution before committing?

Yes. Request a presentation meeting: we'll show you the solution in action, including the reports, before you make any commitment.

How it works and automation

How does the customer journey work?

Your customer discovers a report on your website, orders it, and provides their information. The solution then performs the calculations, generates the report, sends the emails, and delivers the document. The sale then appears in your dashboard.

What happens if a customer encounters a technical issue?

Technical support for issues related to an order, a form, or receiving a report is handled for you.

Do I need to take any manual action for each sale?

No, the entire process — from ordering to delivery — is automated.

How long does it take for a customer to receive their report?

Just a few moments: as soon as the order is confirmed, the report is automatically generated and sent by email.

Payments and commissions

What happens if I don't make any sales in a given month?

You won't receive an invoice and no amount will be charged. The counter resets to zero the following month, with no deficit carried over.

How do commissions work?

Your monthly sales first cover a threshold of [SEUIL_COMMISSION_HT]. Once this threshold is exceeded, you earn [TAUX_COMMISSION] of the reference pre-tax base for each sale, minus payment processing fees ([TAUX_FRAIS_STRIPE] of the amount collected + [FRAIS_FIXES_STRIPE]). The reference pre-tax base is calculated from the final customer price using the French reference VAT rate of [TAUX TVA]. For example, for a report sold at a final customer price of [EXEMPLE_PRIX_TTC], you earn [EXEMPLE_COMMISSION_NETTE]. Your commissions are paid automatically every month.

What revenue should my company report?

Under the platform's intended operating model, your company must report the commissions paid to it by Lowenore as revenue, not the full price paid by the customer for the report. The reports are offered to your customers under your own white-label brand, but Lowenore remains the principal seller. Lowenore reports the full sale amount as revenue, while your revenue consists of the commissions paid to you. Since tax rules may vary depending on your country and circumstances, confirm this treatment with your accountant or the relevant tax authority.

Is there a subscription fee?

No. There is no subscription: after the setup fee, you won't be charged anything else.

When and how do I get paid?

Your commission is paid into the bank account you set up directly in your secure Stripe Connect account. Lowenore does not hold your banking information and cannot access it.

The free option combines commissions from the previous month. The transfer is initiated on the [JOUR_VIREMENT_MENSUEL] of each month. The time it takes for the funds to arrive then depends on Stripe and standard bank processing times.

You can also choose to receive a payout immediately after each sale, with a fee of [TAUX_VERSEMENT_APRES_CHAQUE_VENTE] % of the commission. You can also request a one-time transfer during the month, except on the day before or the day of the monthly transfer, with a fee of [TAUX_VIREMENT_A_LA_DEMANDE] % of the commission.

Which payment solution is used to receive my commissions?

When your partner account is opened, a personal payout account is created through Stripe Connect, a payment and payout solution used by many businesses worldwide. Stripe is an international platform comparable to PayPal for online payments. Companies such as Amazon, Zoom, and Lyft use its payment or payout solutions. You set up your bank account directly in Stripe's secure environment. Lowenore never has access to your banking information: Stripe stores this information and automatically processes payouts according to the option you selected.

Is the setup fee fixed?

The setup fee amount is provided to you before you sign up.

Installation and technical setup

Do I need to know how to code?

No. Integration requires no technical knowledge and is done directly from your partner area.

Can I integrate it into my current website?

Yes. The module can be added to an existing page or a new dedicated page on WordPress, Elementor, Wix, Wix Studio, Squarespace, Shopify, Webflow, and other platforms.

Which platforms and social networks are compatible?

For websites, the module is compatible with WordPress, Elementor, Wix, Wix Studio, Squarespace, Shopify, Webflow, and other platforms. For social media, you can use Instagram, Facebook, TikTok, and LinkedIn to share your sales page.

Can I integrate it with my social media accounts?

Yes. A dedicated sales page is created for your business. You can share its link in your posts, bio, or messages on Instagram, Facebook, TikTok, LinkedIn, and other social networks. This gives your customers direct access to your reports.

How long does installation take?

The setup process includes five steps: create your account, choose your reports and their content, set up your payments, integrate the elements into your website, then publish.

Can I change the appearance after publishing?

Yes, at any time from the Brand Studio in your partner area.

Reports and content

Can I choose which reports I offer?

Yes. You select the reports you want to offer from the available range and can change your selection at any time. The product range will continue to evolve, with new reports potentially becoming available over time.

Are the reports truly personalized?

Yes. Each report is generated from the individual birth details of each customer using a combinatorial numerology method. Personal numbers are cross-referenced to analyze their interactions and create a customized interpretation. This makes it possible to cover several hundred thousand different combinations, and each customer receives content calculated from their own data.

Which languages are the reports available in?

French, English, Spanish, German, Italian, and Portuguese.

Support

Who handles technical issues for my clients?

Technical support related to an order, a form, or receiving a report is handled for you.

Can I get help with the setup?

Yes, partner support is available to help you configure and use the solution.

How do I contact support?

Through the contact form on the Become a Partner page: we'll reply to you directly.

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